Excellent - Customer Success Manager Lumen Employee Review

5.0
Jul 7, 2025
Recommend
CEO approval
Business outlook

Pros

Great Culture, pay and job

Cons

I do not have any. great work life balance

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Lumen Response
11mo
Thank you for taking the time to share a review of your experience at Lumen. We're delighted to hear that you enjoyed your time with us. Thank you for the eight years at Lumen, and we wish you the best of luck with the next steps in your career!

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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