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      Lumen

      Engaged employer

      Lumen reviews

      Excellent - Customer Success Manager Lumen Employee Review

      5.0
      Jul 7, 2025
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Culture, pay and job

      Cons

      I do not have any. great work life balance

      avatar
      Lumen Response
      11mo
      Thank you for taking the time to share a review of your experience at Lumen. We're delighted to hear that you enjoyed your time with us. Thank you for the eight years at Lumen, and we wish you the best of luck with the next steps in your career!

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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