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      Lumen

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      Lumen reviews

      Terrible culture & pay - Product Director Lumen Employee Review

      2.0
      Mar 13, 2025
      Product director
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work Decent Benefits Smart people

      Cons

      The culture is crab in a bucket with a sprinkle of favoritism, think high school. No strategy Legacy baggage drains products ability to move into the future fast enough to meet or beat the market Most of sellers only know how to sell Telcomm services, yet the business wants to move to Cloud/NaaS/SaaS/ No 401k match Low pay Back stabbing - leadership pretends to like each other on Town Halls and on LI but talk bad about each other to their staff The environment is toxic, there's a handful of good employees trying to push forward but there's a ton of negativity, ambiguity, lack of strategic direction, say one thing but do another going on

      avatar
      Lumen Response
      1y
      Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We wish you all the best with the next step in your career !

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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