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      Corrupt Policies - Remote IT Support Lumen Employee Review

      1.0
      Feb 25, 2025
      Remote it support
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, pay, and opportunities for promotion or lateral change.

      Cons

      CWA Union position, poor communication from or between leadership (ironic for a telecom/communications company). Slow to no response to equipment issues, Entirely rote job expectations: scripting, processing analytics, surveying: creativity is actively put down and derided. Database systems (for diagnostics and analytics) constantly slow or unresponsive across the department, but individuals were expected to keep low calls times even when they had no tools to help the customer.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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