Lumen

Lumen reviews

Good company - Field Technician Lumen Employee Review

4.0

Dec 21, 2024

Field technician

Recommend

CEO approval

Business outlook

Pros

they hired me with no telecom experience and gave me all the on the job training. my team is great and management is good

Cons

takes a little long to promote, management is fine.

Lumen Response

Thank you for taking the time to write a review. We need feedback like yours to continue to make Lumen a great place to work. Thank you for all that you do at Lumen!

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5.0

Jun 23, 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

Lumen Response

Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.

1.0

Jul 3, 2026

Solutions specialist - overlay sales

Recommend

CEO approval

Business outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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Lumen

Good company - Field Technician Lumen Employee Review

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