Old-school Telco Challenged with Cloud-age Change Adoption - IT Director Lumen Employee Review

3.0
Oct 7, 2015
Recommend
CEO approval
Business outlook

Pros

Seemingly trying hard to propagate a culture of trust, integrity, honesty and customer focus which is commendable. But when this is a strong focus, it must be a weakness. Acquisitions have been in the right spaces for growth and direction of IT industry.

Cons

Integrating acquisitions has been challenging, produced painful results of lost focus, diluted business interest and fueled inward self-preservation. Mid to higher (Director and above) of acquired Savvis Management repeatedly and often unconsciously make decisions based on self-preservation and unit's interest than company as a whole. Messages go out to empower management, putting customer "front and center" as focus of business decisions while decisions are self-preservation, short-sighted and short term cost conscious. Both product portfolios and sales force are struggling to decide where focus should be.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
5d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
5d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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