Downward spiral - Service Delivery Lumen Employee Review

1.0
Nov 9, 2023
Recommend
CEO approval
Business outlook

Pros

Can’t think of any, I am glad when Friday comes and the week is over.

Cons

New CEO needs at least 3 more years to clean up this company and turn it around. Unfortunately time may run out for her. Many Directors and VPs are unable to build successful, productive work environment. Many struggle with low emotional intelligence and do not communicate well. Our Teams struggle with the same issues for months and Directors look the other way and create a very stressful work environment. They play the blame game and cover up problems. Delivery is never on time and the products and services sold cannot be implemented in many cases. There are too many Directors and Sr Directors talking about problems and not resolving them.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
14h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
14h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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