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      Lumen

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      Lumen reviews

      Good Vision, Not the Right Talent to Implement the Vision - IT Manager Lumen Employee Review

      2.0
      Sep 10, 2015
      It manager
      Recommend
      CEO approval
      Business outlook

      Pros

      In most cases, there was a good amount of flexibility and the compensation was on par with the market. There are many good people who are willing to do what it takes to get the job done, they just don't have the direction they need.

      Cons

      There is no room to advance in your career unless you are willing to move to HQ in Monroe. Leadership comes up with good visions but have no idea how to achieve their goals and they refuse to find the right talent with appropriate experience in place to get there. Instead, they rely on their hometown people that just don't have the expertise to pull it off.

      Explore other reviews about Lumen

      5.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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