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      Lumen

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      Lumen reviews

      Churn & Burn - Lead Acquisitions - Small Biz to Enterprise - Sales Representative Lumen Employee Review

      2.0
      Apr 27, 2015
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Started off with good training but like fire hose drinking. Nice to travel to Denver and Salt Lake City for training and testing. Must certify on products within 3 months. Great portfolio: voice, data, internet, cloud services and collocation offerings.

      Cons

      Positivity wore off within 6 months. Sales people were not able to turn expected sales and hit quotas. Reputation in the Vegas market isn't good for this company. Lots of barriers to overcome in spite of television advertisements for residential gig fiber. Sales people going after same accounts. Internal conflicts. Installations projected 90 - 120 days. Some people are still waiting after 6 months. Low morale.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      6d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      6d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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