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      Lumen

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      Lumen reviews

      Best people - Competitive Pay - No Easy Button - Customer Success Professional Lumen Employee Review

      4.0
      Mar 10, 2022
      Customer success professional
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Telecom is an industry that will never go away. 2. I work with seriously amazing people. There are no easy jobs here. 3. Work life balance has high availability here, but it all depends on your ability to get stuff done. 4. I've had 3 pay promotions and 5 title promotions in 3 years. 5. We may be the result of M&A across western Telcos but our direction as Lumen is very far away from VOICE and NETWROK. Edge compute, Cyber Security, and tailored managed services is our key product set. Owning the assets these products run is what will make us leaders on wall street and main street.

      Cons

      1. We're working hard to wrap up our M&A activity. With that comes infinite changes to process, tools, and support. Feels like every day I have to re-learn how to get things done. 2. There are no easy jobs at Lumen. A lot of attrition but it is getting better. Not enough IT professionals in the world to support our operations so we do get talent from other industries who often dont stick around. There's no fix for this from my point of view. Maybe partnering with university systems to push more people towards an IT career - not sure.

      avatar
      Lumen Response
      3y
      Thank you for leaving us a review! We are glad you have found value in our strong compensation programs and our focus on work/life balance! Lumen has a history of growth through acquisitions and mergers, which enable us to meet evolving customer demands. Unfortunately, that sometimes means implementing changes to processes and tools to drive our continued transformation forward. We appreciate you taking the time to provide feedback and are glad to see you enjoying your Lumen experience!

      Explore other reviews about Lumen

      5.0
      Oct 28, 2025
      Intern
      Recommend
      CEO approval
      Business outlook

      Pros

      good env team is good

      Cons

      nothing there is a con team is good

      avatar
      Lumen Response
      7mo
      Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      2w
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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