Pros
Flex time off is about the only Pro working at Lumen
Cons
The company UHC insurance is horrible! For long term care you are forced to use mail order service for Rx. This adds more head ache to getting Rx's filled. Because you have to use mail order service to get a script filled at your local pharmacy you have to spend at least an hour on the phone with Mail Order service to "Request" an override. If it gets approved you then can go to Pharmacy. Anyone who has long term care needs will have to fight with constant wrong info and poor customer service. Lumen does everything possible to make providing insurance as cheap as possible to the company and as panful as possible to the employee. All H.R. issues are handled by external providers like Bizs olver. Was told upon hire that I would be able to cover my disabled child under my Insurance. I have tried for over a year to no success. Nothing but games and excuses from Lumen , UHC and 3 party as to why they dont have the correct paperwork. I have submitted multiple times and spent countless hours speaking to Lumen representatives just to get the run around.
