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      Lumen

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      Lumen reviews

      Chaos - Account Manager - AST Lumen Employee Review

      1.0
      Jan 19, 2022
      Account manager - ast
      Recommend
      CEO approval
      Business outlook

      Pros

      I can't think of any

      Cons

      Constantly taking inbound calls time off on popular dates is basically impossible for new employees micromanaged time schedule many angry and dissatisfied customers too many random job responsibilities

      avatar
      Lumen Response
      4y
      Thank you for sharing your feedback. This appears to be a *different* company from the one you worked for. Our company is based in Israel and specializes in well-tech products. If you can remove this feedback and write it on the relevant page instead, it would be appreciated :)

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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