The most dishonest, morally bankrupt company I could ever imagine - Executive Sales Lumen Employee Review

1.0
May 26, 2014
Recommend
CEO approval
Business outlook

Pros

ZERO there are absolutely no good things about working for this company unless you like to wallow in the filth

Cons

They make up the rules as they go to benefit the company. They don't care about employees, even long term employees and they are so arrogant they think that they can get away with anything. The "unifying principle" they tout as being their guide posts are at best a a distraction to buy them time while they benefit from your hard work then refuse to pay you for it, hiding behind a "process" they just made up so they could steal your money. No I'm not bitter. They took a commission check I earned and met every stipulation to earn, that represented life changing events to my family and on a whim decided it was too much and not to pay me. Let me wait for 4 months on the vp's word I would get paid, then sent me a nasty email saying they denied my compensation and I could arbitrate if I wanted to. That's' Centurylink's version of caring for their employees. Stay away, far away. 15 years later at 53, after working hard to do the right thing for my company I get this and now I have a hard time looking myself in the eye for going back, but you have to have a job and until I can find one I'm stuck there.. Not easy at 53.

Explore other reviews about Lumen

5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

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Lumen Response
2mo
Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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