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      Lumen

      Engaged employer

      Lumen reviews

      Lumen...not too bright - Managed Services Lumen Employee Review

      1.0
      Dec 13, 2020
      Managed services
      Recommend
      CEO approval
      Business outlook

      Pros

      Coworkers, lunch time, break time, and time to go home. Was once a great place to work, but Level3 has ruined any joy & pride there once was.

      Cons

      Incredibly inept leadership Non-existent teamwork Favoritism is rampant...the good old boy network runs deep. Pay raise is only for the chosen few...repeat favoritism. No direction or structure...the only constant. Resources are provided to the chosen few...so they can shine.

      avatar
      Lumen Response
      5y
      Thank you for taking the time to leave us a review. We have been working hard on our digital transformation and have a team focused on the employee experience and ensuring that Lumen remains a great place to work. We are sorry to see you are not enjoying your time working here. As a current employee if you would like to discuss specific concerns you can contact us at CTLHRActionTeam@lumen.com.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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