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      Lumen

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      Lumen reviews

      Its not what you think - Center Sales and Service Lumen Employee Review

      1.0
      Feb 1, 2014
      Center sales and service
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training, Large Break Room, & Functional Bathrooms. Parking space availability is fair. Desk and chairs are fair. The office is also fairly secure from the outside public.

      Cons

      The training doesn't prepare you for the deep politics and hidden agendas of the local management. You will quickly learn that the company manual on policies and procedures are opposite of what the office actually does. If you make a suggestion, it will be taken as an serious issue with the company and you will be greeted by these words, "These are serious charges ...." People are a company's greatest asset, not the company's greatest liability. Its too bad that the local management does not understand this.

      Explore other reviews about Lumen

      5.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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