Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged employer

      Lumen reviews

      Great training until you are let out into the "real world" - Senior Commercial Account Manager Lumen Employee Review

      3.0
      Jan 29, 2014
      Senior commercial account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The training is great. There is a lot of time spent on trying to learn what your customer's needs are. This works great in the training room.

      Cons

      What you lean in the training room doesn't really work once you are talking to real customers. There was no real training on the 1000 different systems you have to use to find the simplest information. The timeline it takes to get paid out is outrageous...could wait 6 months or more to see commission from an order.

      Explore other reviews about Lumen

      5.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      Lumen reviewsLumen Senior Commercial Account Manager reviewsLumen review