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      Lumen

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      Lumen reviews

      Do As Your Profess, Not As You Do - Sales and Customer Care Lumen Employee Review

      3.0
      Jan 18, 2014
      Sales and customer care
      Recommend
      CEO approval
      Business outlook

      Pros

      Some individuals among mgt teams can really strive to make the workplace fun and motivating, casual corporate environment

      Cons

      Too many hoops to jump through every month just to keep your job. No other job opportunity in another department is presented to sales staff if you don't make your numbers, even if you've been there more than 10 years. Crazy! High stress...lack of communication or solidarity between different departments. Very isolationist culture outside of your own dept. Turnover in sales dept is off the chart.

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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