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      Lumen

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      Lumen reviews

      Purchaing Qwest - Pacific NW area ( WA / CO) - Field Operations NW Region Lumen Employee Review

      1.0
      Dec 17, 2013
      Field operations nw region
      Recommend
      CEO approval
      Business outlook

      Pros

      They were a GREAT company prior to purchasing a wasted of a company in Qwest

      Cons

      Qwest management team is the most outdated and unprofessional group I have ever worked for in my career. (mgr's to manage other mgr's) no wonder they were for sale for many years with no takers and so far in debt. In my opinion they will make centurylink fail and force them to try and sell them off soon

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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