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      Lumen

      Engaged employer

      Lumen reviews

      Lack of upward mobility makes this company hard to recommend to others. - Engineer Lumen Employee Review

      2.0
      Oct 11, 2013
      Engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great manager and work. Awesome flexibility managing work and home life. Very easy to navigate a family and work. They don't seem to have a problem spending customer money and you do get to test on cutting edge technologies.

      Cons

      Upper management doesn't seem to understand that their small town mindset doesn't work in a major metropolis. Horrible benefits. Mediocre pay. Technology used for work is very outdated and they seen to apply a bandaid mentality as to how to go about maintaining key technologies. My laptop for example is still a windows xp with 1gb of ram. Yet the expectations of me providing excellent service is hamstrung with these out dated machines.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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