This company has really gone down hill - Senior Operations Manager Lumen Employee Review

2.0
Nov 14, 2019
Recommend
CEO approval
Business outlook

Pros

Pay is competitive for now but they took away regular raises, and bonus percents are all over the map.

Cons

This company used to be a great place to work, while it was Qwest, and then it got better with the merger with Centurylink. But since the Level 3 merger the company has gone in a very negative direction. The culture is cutthroat, leaders are condescending and autocratic, executives are evil gods that drive a tremendous amount of inefficiency and much wasted time throughout the company. They do this in the name of "data driven" but really all the analytics are political story telling to protect the VP and Director level. The culture that came from Level 3 and has swallowed up CTL is disturbingly negative.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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