Going Downhill Fast - Field Technician Lumen Employee Review

1.0
Apr 5, 2013
Recommend
CEO approval
Business outlook

Pros

It pays the bills for now.

Cons

Every year is a decrease in pay. Health insurance goes up every year (it is a self insured company) and a wage increase (if any) that doesn't even allow us to break even. Minimal discount on CenturyLink services for employees. Past employers gave company services away for free as a perk of employment. Zero perks here! A constant push to sell services. Technicians are technicians, not sales people, for a reason. Would you want a sales person installing your services? To get credit for a legitimate sale, you have to fight a flawed system for it. I’ve given up completely as it’s not worth the aggravation anymore.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
5d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
5d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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