Dinosaur failing to adapt, exacerbating internal failings - Account Manager Lumen Employee Review

1.0
Mar 6, 2019
Recommend
CEO approval
Business outlook

Pros

Benefits are pretty good, but not Silicon Valley level C-Suite (mostly from Level 3 merger) are impressive, have strong vision for the company, and have acknowledged internal dissonance

Cons

(I know this is a frankly brutal review and I want to make it clear I'm not an outlier, bitter about pay or performance reviews. I'm in sales and was one of the top performers in my region last year.) -Level 3 Acquisition is still far from finished, 18 months in (despite OpEx savings, internal processes are extremely fragmented and while C-Levels acknowledge it and claim they're improving, there is no end in sight) -Stock is down 50% over last 12 months and is creating extreme pressure to perform, which management is turning into a toxic culture (note "management" not "leadership" as outside of the C-Suite, I see few real leaders in the organization) -No fresh blood, all management is promoted from within, and existing management is recycled into different organizations to maintain "tribal knowledge" (results in "this is the way it's always been done") -Lack of accountability throughout the organization -Not a great strategy as industry evolves (no real 5G plan)

Explore other reviews about Lumen

5.0
Nov 23, 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
avatar
Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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