Acquisition Sales - Anonymous employee Lumen Employee Review

1.0
Dec 22, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exposure to technology. Relevant technology that relates to many other areas that are important to IT. Broad portfolio of technology services to discuss with prospects.

Cons

Sales culture is not good. You are essentially a piece of meat and not valued. You will spend more time on navigating internal systems than you will on actual sales activity. Although technology portfolio is broad, most sales will be network and voice only. CenturyLink has a poor reputation amount IT and they choose CenturyLink reluctantly, based on price. Much pain is inflicted on every install and you will spend quite a bit of time on the fall-out of poor installations. No one will refer you business because nearly 100% of installs are poor. I am not exaggerating.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
3d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
3d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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