Order Entry Rep I - Order Entry Representative I Lumen Employee Review

1.0
Dec 19, 2018
Recommend
CEO approval
Business outlook

Pros

This company used to be a great company to work for, the people were great and you enjoyed coming in everyday. You were left alone to do your job and you did it well because you felt proud of where you worked. UNTIL the last merger with Level 3.

Cons

The company has went down hill. Everyone either demoted or layoffs or put in jobs they hate. PTO, benefits, anything they can take away they are taking. Severance packages re-written to take money out of our pockets right before they know they are going to start laying off. They take and take until there is nothing left then find a reason to terminate you so they don't have to give you anything. They done this to too many employees already. Just waiting for the next shoe drop at every turn. Not a good place to work at all since the new CEO has taken over.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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