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      Lumen

      Engaged employer

      Lumen reviews

      Company suffering, minimum to zero merit increase for employees for 4+ years - Anonymous employee Lumen Employee Review

      1.0
      Dec 18, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team members to work with. Some individuals understand the concept of creating a great customer experience and want to provide excellent customer experience.

      Cons

      Company decided to cut PTO for employees in order to increase revenue for the company. Minimum to zero merit increases for the past 4 years. Company stresses to give more to receive more, that is NOT the case. Big bonuses for the CEO, VPs, Directors & dividends to the Shareholders in order to keep them satisfied.

      Explore other reviews about Lumen

      5.0
      Jan 6, 2026
      Offer management analyst intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, everyone was very welcoming and accommodating. Management was pretty laid back but still expected results. This role was remote btw.

      Cons

      No bad things to say

      avatar
      Lumen Response
      5mo
      Thank you for sharing your story with us. We need feedback like yours to continue to make Lumen a great place to work. We're glad to know that you valued our work culture and agile working model! We play to win, so we're happy to have had you on the team. Best of luck to you in your career.
      3.0
      Jun 17, 2026
      Sr. manager, communications
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to work remotely, wanting too share knowledge or learned skills with AI.

      Cons

      Treat people more like independent contractors and don't have centralized places to find information that it needed. There SharePoint sites are not easy to navigate.

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