Pros
Consistent shifts. Availability for overtime. Overnight and evening shift are well balanced teams. Great managers and coaches listen to staff and implement ideas.
Cons
Day shift, the managers are not qualified. They play favorites and manipulate staff. You will be micromanaged and if a coach doesnt like you they will make you miserable. You are written up for errors 'yellow sheet' and as such No raises in over 5 years for some people as when you have a yellow you are exempt from raises. No job retention, and if you are looking to grow or devolop skills through cross training, forget it. Promotions are given to friends or favorites of directors. No recognition or acknowledgement when agents go above and beyond, day coaches will take the credit from agents.
