The company Values are Great ..its the behind the values the management dose not deliver what they promote same w most - Customer Communications Technician Lumen Employee Review

3.0
Feb 5, 2013
Recommend
CEO approval
Business outlook

Pros

luv being union i luv working and feeling secure and knowledgeable in my job If I ever wanted to participate in the Management arena the options are there to self apply for jobs. i luv my Payday and time off my co workers are nice kind fun and helpful there are groups to join if i wanted

Cons

The needs of the business is not more important than an Individual the bean counting is ridiculous and heads no results if any one truly had an accurate history of bean counting it would not amount to a hill of beans..flex time from 6-7 needs to be n place 4 center employees work f

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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