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      Lumen

      Engaged employer

      Lumen reviews

      I worked here when it was Qwest. They treat people very well. It's a tender trap. - Facilities Specialist Lumen Employee Review

      4.0
      Dec 1, 2012
      Facilities specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Superb benefits. Everyone brags about Boeing's benefits. Qwest had tuition free and I got an art degree. Another employee went to the Clown Academy in Spokane and got a 'degree'. Qwest worked with me to be flexible in my hours, to go to school. Qwest gave me a pension AND a 401K and medical that was not taken out of my paycheck - just a small co-pay. All that and I worked my way from the bottom position (Operator), to a top position (Facilities Specialist) before I was 40.

      Cons

      People feel very confident about job security and almost everything is based on seniority. It's all about your TOE (Term of Employment) date. Also, the managers can get real snotty about petty stuff.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      23h
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      23h
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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