Overall a good experience if you want to learn how to sell product, just strive to remain ethical. - Sales and Care Associate (Call Center) Inbound Lumen Employee Review

3.0
Nov 10, 2012
Recommend
CEO approval
Business outlook

Pros

The pay rate is fairly good and if you are able to exceed the set expectations and sell a lot, the monthly commission is a great motivator. The core values that are taught and posted all over are well written and provide integrity for the company.

Cons

Management pressures you to sell, and sets unrealistic quotas that seem to favor only the company. Stress levels are high because the threat of losing your job is constantly a risk if you are not pushing the product. Sometimes the calls you receive are bad, and seemingly impossible to market anything when the majority of callers are complaining about the bills.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

See reviews by: Helpful|Rating|Date|All