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      Lumen

      Engaged employer

      Lumen reviews

      ok for some, not for me. - Dispatch Specialist II Lumen Employee Review

      2.0
      Nov 6, 2012
      Dispatch specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Relatively stable company to work for employmentwise. Workforce fluctuates with mergers but not so much with economic fluctuations.

      Cons

      Large bureaucracy. Your experience will depend largely on who your immediate supervisor/manager is. Very much a 'Good Ole Boy' attitude. Promotions are by who you know, not by what your skills and knowledge are.

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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