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      Lumen

      Engaged employer

      Lumen reviews

      Even with decent pay there are many, many dissatisfied workers in New Mexico - Technician Lumen Employee Review

      1.0
      Oct 27, 2012
      Technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay and decent benefits. If you have high technology skills and can get in the right place you may do OK.

      Cons

      Starting about three years ago when we were still Qwest....management hasn't seemed to care about the workers at all. It's only gotten worse since CenturyLink took over. Endless hours day and night, lack of equipment to do the job, and little work/life balance. Micromanagement like you wouldn't believe.

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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