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      Lumen

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      Lumen reviews

      An inconvenient truth-from my perspective - Technical Support Technician Lumen Employee Review

      2.0
      Sep 18, 2012
      Technical support technician
      Recommend
      CEO approval
      Business outlook

      Pros

      casual work environment and dress code mostly friendly co-workers decent cafeteria and food okay benefits(once brought on as a full time employee)

      Cons

      low pay-especially for schedule and work performed ever-changing work schedules micro-management lack of professionalism poor to average equipment/building/work conditions bad communication within-esp form management to employee on expectations etc...

      Explore other reviews about Lumen

      5.0
      Nov 23, 2025
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      2
      avatar
      Lumen Response
      6mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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