A steady company hindered by counterproduct management. - Director Lumen Employee Review

2.0
Mar 19, 2009
Recommend
CEO approval
Business outlook

Pros

CenturyTel is primarily a rural local exchange carrier that is in well into the process of diversifying its product & service offerings. Generally speaking, it has a good reputation with its customers. Because most of its business is in rural areas, it faces few viable competitors.

Cons

CenturyTel is headquartered in Monroe, LA, & most of its senior management is located there. The atmosphere is highly parochial, political, and even toxic, with advancement often depending upon who you know. Regional managers face a distinct career disadvantage since their corporate counterparts are better positioned to take credit for the successes and assign blame for the failures of regional projects.

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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