Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged employer

      Lumen reviews

      Management by spreadsheet - minimum human interaction - Premier Account Manager Lumen Employee Review

      3.0
      Aug 15, 2012
      Premier account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent benefits - but they are reducing Good product set - if they can be delivered Aggressive growth strategy - needs better integration of the varied merged assets

      Cons

      Management by spreadsheet - if looks good on the sheet, your good. Too many people focused on tracking numbers, instead of supporting the sale and installations Reducing support functions vital to front line sales and implementation Monroe LA HQ's seems to make all decisions - very centralized decision making Unrealistic margins being demanded in a hyper competitive sales environment

      Explore other reviews about Lumen

      5.0
      Jun 19, 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work is great and awesome

      Cons

      None to be honest with yoy

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      1mo
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      Lumen reviewsLumen Premier Account Manager reviewsLumen review