Started Great, Ended Poorly - Account Manager Lumen Employee Review

2.0
May 23, 2012
Recommend
CEO approval
Business outlook

Pros

Working with Technology can be very enjoyable and rewarding. Local Management was willing to listen and fight for their employees.

Cons

Lacked clear direction Treated employees as if they didn't care if you stayed or left Not willing to compete in smaller markets, so customer base slowly left for better offerings Grew too fast and forgot about the principles and customers that got the company where they are today. Disorganized and lacked creativity and vision

Explore other reviews about Lumen

5.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work is great and awesome

Cons

None to be honest with yoy

3.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Ability to work remotely, wanting too share knowledge or learned skills with AI.

Cons

Treat people more like independent contractors and don't have centralized places to find information that it needed. There SharePoint sites are not easy to navigate.

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