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      Lumen

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      Lumen reviews

      CenturyLink - Who are you working for? - Customer Service Lumen Employee Review

      2.0
      Mar 27, 2017
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Phone skills, learn how to adapt to abrupt changes, temperament, Inside look at telecommunications practices, time management, people management, Sales Skills, knowing how to create solutions with product, account analytics, Good spiffs in sales dept.

      Cons

      Job Security, Micro-management, unrealistic goals, outdated practices and equipment, unorganized

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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