Sadly disappointed in what it has become. - Anonymous employee Lumen Employee Review

2.0
Feb 15, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible vacation and appointment times off. Do your job well and you will have a job for a while. It is a good "job" dont use it as a "career" there is no where to go.

Cons

Low yearly raises and/or bonuses if any. When goals are reached to be able to move up given excuses and lies as to why it still cant happen and given more goals with no end. No incentive to move up, lateral moves only with no pay raises and double the workload. No award for going above and beyond just given an increased workload. Limited to no training on frequently new systems/processes that arent fully functional at time of launch. Forced to use internal systems that dont work properly, are extremely manual and make your job harder to do. HR gives hand slaps to upper management that consistently break the code of conduct/ ethics rules. Upper management will make calls/meetings to ensure departmental movement is not possible when applying to other job titles within the company even if you do good work...they dont want you to leave or grow it seems. Morale is horrible and many look elsewhere feeling the company simply doesnt care about them. Middle management just says cant change the way it is so deal with it. No accountability in upper management and mistakes roll downhill. CEO wont even answer your questions but they claim an "open door policy".

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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