Unorganized & toxic work environment - Anonymous Lumen Employee Review

1.0
Aug 14, 2016
Recommend
CEO approval
Business outlook

Pros

Somewhat competitive pay Some managers & leads are very well-qualified and do a great job; however, executive leadership and corporate policy limits their overall ability to make positive, influential changes as needed.

Cons

Showing little to no growth quarter to quarter (wouldn't be surprised if the company is acquired by a larger, more successful telecom or cable company in the next 2-3 years) High turnover Very unstable Little opportunity for growth Disorganized Poor end-product (extremely slow internet service)

Explore other reviews about Lumen

5.0
Oct 17, 2025
Recommend
CEO approval
Business outlook

Pros

Excellent work life balance and family friendly

Cons

Not enough growth in the field tech position

avatar
Lumen Response
8mo
Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
5d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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