Sinking ship...get out now while you can. - Senior Contract Analyst Lumen Employee Review

2.0
Jun 26, 2016
Recommend
CEO approval
Business outlook

Pros

Some good people left, but just hanging on for retirement or severance. Might be a good place to get experience before jumping to a better performing telecom company.

Cons

Company has grown too rapidly to adequately integrate newly acquired assets. This company is a sinking ship strangled by incompetent middle management that were relics left over from past acquisitions gone awry. Anchoring company to the bottom of the ocean is a corporate headquarters in Monroe, LA...top ranked telecommunications (or any other industry) talent won't relocate to city that by many accounts is dangerous and public education options for children limited. The incompetents that run the show in Monroe reward incompetence and strangle productivity and ingenuity with arcane policy, HR webinars and 4 month long performance reviews, that were a relic from the 80's, but only exist today to serve as an tool for which management to use when the inevitable day comes that revenue has fallen short and layoffs are required and some means is required to eliminate the low performer. Save some dignity and leave before they pull the plug on this dinosaur or continue to slowly grind away your benefits one-by-one.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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