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      Total disregard for employees - Director of Sales Lumen Employee Review

      1.0
      Jun 15, 2016
      Director of sales
      Recommend
      CEO approval
      Business outlook

      Pros

      On the surface, the mix of assets is strong (are the data centers sold yet?). CTLs main competitors, ATT & VZ, have shifted their focus to the wireless business, which opens the door for a sales professional selling WAN and telecom services.

      Cons

      Somewhere at the leadership level, the belief that poor employee treatment and the resulting low moral and high turnover is an acceptable cost of doing business. If you are in the CTL job today, it is not a great place to commit your energy and loyalty. and hundreds of people have voted with their feet.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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