Flexible remote work, but cost-cutting impacts job security - Human Resources Lumen Employee Review

2.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible and remote work is the biggest benefit here

Cons

Cost cutting is getting out of control. Entire departments are being outsourced overseas and it’s impacting service. If you’re in leadership you’ll be promoted and compensated but downstream you’re lucky to still have a job.

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear about your experience at Lumen. We recognize that cost-cutting and outsourcing can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad you value our agile working model. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team.

Explore other reviews about Lumen

5.0
Jan 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great company, everyone was very welcoming and accommodating. Management was pretty laid back but still expected results. This role was remote btw.

Cons

No bad things to say

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Lumen Response
5mo
Thank you for sharing your story with us. We need feedback like yours to continue to make Lumen a great place to work. We're glad to know that you valued our work culture and agile working model! We play to win, so we're happy to have had you on the team. Best of luck to you in your career.
1.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home is only pro

Cons

So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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