They really really don't care about people - Product Marketing Lumen Employee Review

2.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

The people are great and there's not too much pressure. There is communication from leadership on vision and they move towards opportunity, but not too quickly.

Cons

1. Everything is investor-first at the expense of employees. They conduct layoffs 3-4 times per year, prioritizing newer people to save money because it's less severance for them to pay and they even keep their 401K match rather than giving it to you. Getting a promotion or raise is super rare. And they have 0 active effort towards any professional development or DEI beyond buying some personality tests and pretending that's support. 2. It's a pain to get anything significant done. Classic slow-moving big company with multi-team buy in, but without the clear organization of the typical big company. Navigating the complexity is all on your own, and they change direction every quarter through the most inefficient alignment I've ever seen. It takes a whole month to set unclear direction and then it changes completely again in 2 months. So much wasted work. There are business tailwinds now, but it's a competitive space and Lumen is so far from being a company that can compete.

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Lumen Response
3mo
Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We're disappointed to hear about your experience. We recognize that layoffs and organization can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our people and leadership communication. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for all the time you spent at Lumen. We truly wish you the best of luck.

Explore other reviews about Lumen

5.0
Nov 23, 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

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