Toxic culture, high turnover - Account Manager Lumen Employee Review

1.0
Feb 26, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work available for employees

Cons

Toxic micro-managers actively look for any reason to harass. Could be as small as pulling up an email/call and dissecting it word for word. Broken internal processes lead to low customer obsession, poor or no follow through, and incredible lead times on quoting, billing, installation, etc. Leadership just repeats accountability but have yet to see any. Motivation tactics are essentially telling you if your not at quota you will be fired on a weekly basis.

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Lumen Response
3mo
Thank you for sharing your story with us. We appreciate your feedback to help us improve. We're disappointed to hear about your experience. We recognize your challenges with management. We're committed to helping our leaders grow so that we can all succeed together. This will help us more clearly take any necessary action. We're glad you're enjoying our agile working model. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team.

Explore other reviews about Lumen

5.0
Feb 2, 2026
Recommend
CEO approval
Business outlook

Pros

- lots of growth opportunities - great management

Cons

- slow paced days but then really busy busy days

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Lumen Response
4mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We recognize that workload balance can be challenging. We're dedicating resources to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you value our growth opportunities and management. Thank you for the work you do with us, we're happy to have you on the team!
1.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home is only pro

Cons

So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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