Good people, bad compensation - Customer Success Lumen Employee Review

3.0
Dec 15, 2025
Recommend
CEO approval
Business outlook

Pros

The people that you work with are wonderful, and helpful

Cons

4 years in role, without 1 pay increase. Increases are ususally in 1-3% increments.

avatar
Lumen Response
4mo
Thank you for taking the time to write a review. We value your input. We recognize your experience with compensation. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad to hear that you valued working with your team. Thank you again for your feedback, we wish you all the best with the next step in your career.

Explore other reviews about Lumen

5.0
Jan 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great company, everyone was very welcoming and accommodating. Management was pretty laid back but still expected results. This role was remote btw.

Cons

No bad things to say

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Lumen Response
5mo
Thank you for sharing your story with us. We need feedback like yours to continue to make Lumen a great place to work. We're glad to know that you valued our work culture and agile working model! We play to win, so we're happy to have had you on the team. Best of luck to you in your career.
1.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home is only pro

Cons

So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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