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      Lumen

      Engaged employer

      Lumen reviews

      Solid - Customer Service Representative (CSR) Lumen Employee Review

      4.0
      Nov 25, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Pretty good overall! Good pay and benefits

      Cons

      Usual call center stuff and politics

      avatar
      Lumen Response
      6mo
      Thank you for sharing your story with us. We appreciate your feedback. It's people like you who help us succeed together. We're glad to learn that you took advantage of our benefits. Thank you again for your feedback, we wish you all the best as you continue on with your career!

      Explore other reviews about Lumen

      5.0
      Jan 6, 2026
      Offer management analyst intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, everyone was very welcoming and accommodating. Management was pretty laid back but still expected results. This role was remote btw.

      Cons

      No bad things to say

      avatar
      Lumen Response
      5mo
      Thank you for sharing your story with us. We need feedback like yours to continue to make Lumen a great place to work. We're glad to know that you valued our work culture and agile working model! We play to win, so we're happy to have had you on the team. Best of luck to you in your career.
      3.0
      Jun 17, 2026
      Sr. manager, communications
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to work remotely, wanting too share knowledge or learned skills with AI.

      Cons

      Treat people more like independent contractors and don't have centralized places to find information that it needed. There SharePoint sites are not easy to navigate.

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