Slave company - Anonymous employee Lulutrip Employee Review

Thank you for your comment. Our management and managers work very hard to build a friendly, strong and committed team which we are pleased to hear that you have been enjoying working with. We are sorry that you feel you feel there has been no management in placed. We have a relax environment in the office, open door policy with proper process and procedures in placed. As a Lulutrip employee, you have access to these information through the shared drive which you log into on a daily basis. Under UK employment law, bank holidays can be considered as a normal working day. We have explained clearly throughout the recruitment process that due to the nature of our business (we provide 24/7 sales support), our sales team will be required to work on bank holidays, where we compensate with annual leave or day off. This is a common practice in tourism and hospitality industry. We provide statutory leave entitlement which is aligned with UK employment law and we also provide additional "Thank You" gifts for sales team who works on special bank holidays. Job responsibilities are clearly stated in all employees' job description, which are also stated during our job advertisement during the recruitment process. Employees are also compensated according to market rate based on their job scopes. Please feel free to approach me directly if you require further understanding on working on bank holidays, our work ethics or any other support from the management. Warmest regards, Serene Tan HR Director