Exciting time at Lucid - especially in Customer Success! - Customer Success Lucid Software Employee Review

4.0
Jan 13, 2021
Recommend
CEO approval
Business outlook

Pros

Fantastic, essential product in Lucidchart, and the launch of new products that will change the visual collaboration space forever. Brilliant colleagues. Seriously. People take their work seriously and frankly, Lucidites are some of the most dedicated professionals I have ever had the pleasure of working with.

Cons

The switch to remote work is presenting some challenges, which are common around the entire working world right now. Integrating remote hires (btw, I am not one) with Lucidites that were in the office.

Explore other reviews about Lucid Software

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company, great people, great management

Cons

Internal processes are sometimes harder

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

- Very strong mentorship program - Very nice people - Some VERY good engineers, PMs, and designers

Cons

- Pay isn't competitive outside of Utah (but hey, at least we're hiring) - Like most other companies at our size, your success and satisfaction largely depend on the team you're on - Sales and product/eng could probably be better aligned to inform product decisions - Like most other SAAS companies, we're investing A LOT into AI. This could bite us in the future (I personally think we're in a bubble, and the consequences of over-investing will be very painful once it bursts)

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