Pros
While they bible-bash about how much they care about their customers, in actual fact they are mainly concerned about not making any mistakes that would incur the wrath of the Financial Conduct Authority (one of their regulators) and, as such, be financially penalised.
Cons
The working environment itself is modern but rarely real friendships are made within. While the management encourages feeble practices like 'let's have a foodie day' or 'make sure you decorate your desk for Halloween', ultimately employees are just objects who are employed only to bring revenues (as with all businesses, really). Another contradiction is that although they proclaim to care about their customers, the reality is that they reprimand any employee who tries to develop a rapport with their customers. Bottom line: money talks.