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Lowe's Home Improvement

Engaged employer

Learn how to teach your employees your way. - Customer Service Associate Lowe's Home Improvement Employee Review

1.0
Apr 3, 2009
Recommend
CEO approval
Business outlook

Pros

There are none. I left Lowe's because they just threw me out in my department , and I could not give my customers the full service that they deserved. After 3 mo. I gave up. I still could not get any one to show me how to order on their computer. I proceeded to sell another five jobs. I had to give my sales to the other salesman in my dept. so they could be ordered. They kept telling me I had to finish my testing, but would then make me go out in the dept. to wait on cust.

Cons

1st wk. had over 30 tests on computer. if failed had to go back & repeat. I had some of my old customers asking for me. I would leave the testing and go out and wait on my customer. My second week there I closed a $18 thousand dollar job with a cust.and gave it to the other salesman to order. No one had taught me the process of ordering on there computer system. I kept asking Mgt. to have one of the other salesman teach me, but they kept telling me they didn't have time. They were to busy.

Explore other reviews about Lowe's Home Improvement

5.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling, part and full-time benefits, continuous learning, great culture, and more.

Cons

Inconsistent hours in some seasons

4.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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