A toxic environment and large amount of turnover!!! - Customer Service Associate Lovingly Employee Review

1.0
Jan 22, 2023
Recommend
CEO approval
Business outlook

Pros

work life balance flexibility company benefits

Cons

Micromanagement High turnover of employees High turnover of accounts bad product Terrible management

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Lovingly Response
3y
We sincerely appreciate the time you took to share your perspective but, of course, are sorry to learn that you don’t feel more positive. We take all feedback seriously and use it to improve culture and operations. Thank you for including work life balance, flexibility, and benefits among your positives. We also hope you’re enjoying the full health coverage, opportunities for annual performance-based pay increases, COLA pay increases, WFH and wellness stipends, 22 days of PTO, 13 paid holidays, a 401K with a guaranteed 3% company contribution, a college tuition discount, and continually ask for and listen to feedback. We’re working hard to build and support high-performing teams and this requires full commitment to our core values — grit, growth mindset, and accountability. We urge you to share how you’re feeling with your manager, our People Operations team, or to use the anonymous feedback platform we provide. We’d appreciate hearing specific examples. Again, thank you for your perspective.

Explore other reviews about Lovingly

5.0
Sep 26, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I’ve had the privilege of working in a variety of organizations but my time at Lovingly has been great! I was impressed by the benefits and the team. Everyone is great to work with. The benefits of working from home are the best part. You save on commuting but there’s still an office available to use if you ever need to get together with the team. Management has been great and extremely respectful. I don’t feel micromanaged. I feel supported enough to get things done and ask questions when needed. I finally feel encouraged to speak up within discussions if there’s something I believe we can handle better or differently. There’s been a lot more structure so I’m able to learn within my role. Btw, the yearly stipend is awesome! Coming from a structure where it was difficult to even ask for a day off, this is insane lol The PTO is pretty cool and they actual respect your time off. I am unsure why there’s bad reviews? The team and culture have been great so far. It’s been hard work but at the same time, I honestly feel content being here. Noones over my shoulder and I can work at my own pace.

Cons

Sometimes the partner can be difficult to work with. They seem to not have patience at times but we have the tools and support to handle whatever is thrown at us.

1
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Lovingly Response
2y
Thanks for sharing your thoughts about Lovingly! It's great to hear you're enjoying the flexibility of our work model, the supportive management, and the benefits like the yearly stipend and PTO. We've worked hard to foster a culture where you can speak up, grow, and find balance. On the note about partner challenges: we get it, and we're glad you've got the tools and support to handle those moments. We'd love to hear more about specific situations that were tough, so we can work on making things smoother. Appreciate you taking the time to share.
1.0
May 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

PTO and some colleagues but that did not include management

Cons

Management was terrible. They ruin all great employees! Do not waste your time. They will bleed you dry and ask why you're not doing more!

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