Higher management is despicable - Tailor/Fitter LookSmart Alterations Employee Review

Worked here for several years. The in-store team was fantastic, but upper management created a toxic environment—unprofessional, dismissive, and unwilling to take accountability. Issues were ignored, rumours spread, staff mistreated and even wrongfully terminated without any proper investigation or support. I have never encountered such poor higher management and would recommend steering clear of this company - they are trying to franchise the stores for a reason.